Complaint / Compliment / Comment Form

27/01/10 — published by admin Share

Comments, Compliments and Complaints(this form is also available on our website www.campbell-park.gov.uk)


All comments, compliments and complaints will be dealt with in confidence.

Any Comments you make
we will listen to

Any Compliments
we will pass on to the people concerned.
 
Any Complaints
we will try to resolve to your satisfaction and
we will learn from them

If you wish to make a complaint there are 3 stages:

Stage 1
In most cases problems can be sorted out quickly and satisfactorily at this stage.    Please speak directly to the staff involved, telling them why you are dissatisfied or, if you prefer, you can write a letter explaining what your complaint is and what you think ought to be done.    You will receive an acknowledgement within 7 days with a full response within 21 days.

Stage 2
If you are not happy with what has been done or the problem continues you can appeal and this will be dealt with by Bill Dawson, Parish Manager/Clerk.    You will receive a full response within 21 days.


Stage 3
If you are still not satisfied with the result of the stage 2 investigation you can ask for a further investigation which will be carried out by a Panel of 3 Members.   You will receive a full response within 21 days.
 
We will advise you if more time is needed to investigate the issue(s) raised.
 
COMPLIMENT / COMPLAINT (Please circle as appropriate)
Date:      
Name: (Your identity will not be revealed to the public)
Address: 
Postcode:      
Telephone No: (Day time)       (Evening)
Email address      
Please tick the appropriate box and complete the section below Is this a COMMENT      COMPLIMENT  COMPLAINT  Please give details: If you are registering a complaint what reasonable action would you like us to take?

Have you already reported your complaint     YES     NO    If YES, who did you report it to (please state full name) What action was taken Please post this form to Campbell Park Parish Council1 Pencarrow PlaceFishermeadMilton KeynesMK6 2AS Or email: Bill.dawson@campbell-park.gov.uk